Terms and Conditions

Terms and Conditions

Last updated: 13 May 2026.

The following Terms and Conditions (the "Terms") set out the rules that apply when you access or use the website located at flashsolutions.io (the "Website") and the crypto-asset exchange services offered through it (collectively, the "Platform").

The Platform is run by Flash Solutions Inc., a company incorporated in the Province of Ontario whose registered office is at 220 Coronation Road, Whitby, Ontario, L1P0H7, Canada ("Flash Solutions", "we", "us" or "our").

These Terms create a legally binding contract between you and Flash Solutions. When you register an account, start an Order or otherwise make use of the Platform, you confirm that you have read these Terms, understood them and accepted them in their entirety. Should you disagree with any portion of them, you must refrain from using the Platform.

We may revise these Terms periodically. Where a change is material, we will give you reasonable advance notice by email or through the Platform before it becomes effective. Your sole option if you object to a change is to discontinue use of the Platform; if you keep using it once the change is in force, you are taken to have accepted it. Minor revisions — such as wording clarifications, fixes to typographical errors or updates to statutory references — apply as soon as they are posted.

1. Who we are and what we do

Flash Solutions is registered with the Financial Transactions and Reports Analysis Centre of Canada ("FINTRAC") as a Money Services Business under registration number C100000900, holding permissions for virtual-currency dealing, foreign exchange and money transferring. You can confirm our registration on FINTRAC's public Money Services Business register at fintrac-canafe.canada.ca/msb-esm/public-search/search-page.

The Platform offers one service only: the immediate exchange of fiat currency for crypto-assets and of crypto-assets for fiat currency ("Exchange Services"). When you purchase a crypto-asset from us, we transfer that crypto-asset straight to a blockchain address that you nominate. When you sell a crypto-asset to us, you transfer it to a blockchain address that we nominate and we pay the matching fiat amount to a bank account or card that you nominate.

We do not offer custodial wallet services. We neither hold nor store crypto-assets for you. There is no running crypto-asset balance on the Platform. Every Order is a separate, stand-alone exchange transaction.

Any fiat funds you send us are held only briefly, for the short time needed to settle your Order, and in accordance with our banking and payment arrangements. We are not a deposit-taking institution. Fiat we hold is not covered by the Canada Deposit Insurance Corporation or any comparable scheme. Were we to become insolvent, fiat in transit would be dealt with under the general law of insolvency.

We are not a bank, a securities dealer, an investment adviser or a financial planner. We do not provide investment, tax or legal advice, and we do not recommend any specific crypto-asset or trading approach.

2. Definitions

For the purposes of these Terms:

- "Account" means the account you open on the Platform in order to use the Exchange Services.
- "Crypto-Asset" means a digital representation of value that is listed on the Platform, from time to time, as available for exchange.
- "Customer", "you" and "your" mean the individual who has accepted these Terms and uses the Exchange Services. You must act in your own name and for yourself alone; you may not use the Platform for anyone else.
- "Fiat" means a state-issued currency that is listed on the Platform, from time to time, as available for exchange (for instance, CAD or USD).
- "Order" means an individual exchange transaction started through the Platform, in which you either buy a Crypto-Asset from us with Fiat (a "Buy Order") or sell a Crypto-Asset to us for Fiat (a "Sell Order").
- "Restricted Jurisdiction" has the meaning given in section 4 and is determined by reference to the list published at /policies/restricted-jurisdictions, as amended from time to time.

3. Eligibility

To open an Account and use the Exchange Services, you must:
- be an individual who is at least 18 years old (or the age of majority where you live, if that is higher);
- have the legal capacity to enter into a binding contract;
- be acting solely for yourself and not for any third party;
- not have been suspended or removed from the Platform in the past; and
- not be located in, normally resident in, or a citizen of, a Restricted Jurisdiction.

You re-affirm each of these points every time you start an Order. We may, at any point, ask you to supply documents proving that these conditions are satisfied. If you are unable to do so, we may decline the Order and close your Account.

You may hold one Account only. Where we find several Accounts tied to the same individual, we may temporarily disable all of them and ask you to choose which one stays open; the rest will be closed permanently.

4. Where we provide the Exchange Services

We are a Canadian MSB and we conduct our business from Canada. We do not market, promote, advertise, solicit or otherwise direct the Exchange Services to anyone located in the European Economic Area, the United Kingdom, the United States, or any other Restricted Jurisdiction.

4.1 Restricted Jurisdictions
The Exchange Services are not available to you, and you may not use them, if you are located in, normally resident in, or a citizen of, any Restricted Jurisdiction. The up-to-date list of Restricted Jurisdictions appears at /policies/restricted-jurisdictions and covers, among others:
- countries subject to Canadian sanctions under the United Nations Act, the Special Economic Measures Act and the Justice for Victims of Corrupt Foreign Officials Act;
- countries that the Financial Action Task Force has identified as high-risk and made subject to a call for action;
- the United States of America together with its territories (where we hold no authorisation to operate);
- the United Kingdom (where we hold no authorisation to operate and where no reverse-solicitation exception is available); and
- the member states of the European Economic Area, subject to the narrow reverse-solicitation exception described in section 4.2.

We revise the list from time to time to keep pace with changes in Canadian sanctions law, in FATF guidance and in our own risk appetite. The version of the list in force on the day you submitted an Order is the version that applies to that Order; we maintain an audited record of past versions and can supply the one that applied to any particular Order on request.

4.2 Persons in the EEA — reverse solicitation only
We do not target the EEA and run no marketing there. If a person in the EEA comes to us entirely on their own initiative, without any solicitation, direct or indirect, by us or by anyone acting for us, we may — at our discretion and subject to compliance review and approval — agree to provide the Exchange Services to that person on a one-off, reverse-solicitation basis. This is explained in the Reverse Solicitation Notice.

Access from the EEA is exceptional and granted at our discretion. We may refuse, limit, suspend or end such access at any time.

No reverse-solicitation route is open to persons located in the United Kingdom. The Exchange Services are not made available to anyone in the UK under any circumstances.

4.3 Geo-blocking and false statements about location
We use geolocation, payment-method and KYC controls to give effect to these restrictions. Hiding your location through a VPN, proxy or any comparable technology is forbidden and is, in itself, a reason for us to decline Orders, hold pending funds and close your Account. If we subsequently find that you were in a Restricted Jurisdiction when an Order was placed, we may reverse the Order, return the original Fiat (after deducting network and processing costs) to the source of payment, and report the matter to the relevant authorities.

5. Verification of identity (KYC)

The Proceeds of Crime (Money Laundering) and Terrorist Financing Act ("PCMLTFA"), the regulations made under it and FINTRAC guidance require us to confirm the identity of every Customer before we provide the Exchange Services.

Our identity-verification steps are described in the AML and KYC Policy. You will be asked to supply one or more government-issued identity documents, a live selfie or short video for biometric matching, and proof of address. At later stages we may request further details, such as the source of the funds you are using, the reason for an Order, or where the Crypto-Asset is being sent.

Consistent with Canada's implementation of the OECD Crypto-Asset Reporting Framework ("CARF"), we may also gather information about your tax residence and tax-identification numbers, and we may be obliged to pass that information to the Canada Revenue Agency under information-exchange arrangements with tax authorities abroad.

We may refuse to open an Account, restrict an existing one, and decline or reverse individual Orders if we are unable to verify your identity to a standard we reasonably accept, if we have grounds to suspect that information you have given is inaccurate or misleading, or if your activity sits outside our risk appetite. We are under no obligation to explain the precise reason for any such decision.

6. Account security

Keeping your Account secure is your responsibility. You must:
- pick a strong, unique password — we suggest a passphrase made of four or more random words, or the use of a password manager;
- switch on two-factor authentication where your Account offers it (we support it and encourage you to enable it);
- never disclose your credentials to anyone, including people who claim to be members of our staff;
- never let anyone else use your Account; and
- tell us at once at support@flashsolutions.io if you think your credentials, email account or device may have been compromised.

We will never ask you for your password or your two-factor code. We will never reach out to you on social media, by phone or by text message asking you to move funds or hand over security details.

7. Orders

7.1 How an Order works
To place an Order you choose the currency pair, type in an amount and work through the on-screen steps. Before you confirm the Order you will be shown the indicative Crypto-Asset amount you will receive (for a Buy Order) or the indicative Fiat amount you will receive (for a Sell Order), along with every fee that applies. The figure shown is final within the price-protection rules in our Cryptocurrency Price Terms; see section 7.3 below.

For a Buy Order, once you confirm you pay the Fiat amount with a supported payment method, and we send the Crypto-Asset to the blockchain address you gave. For a Sell Order, you send the Crypto-Asset to a blockchain address we provide and we send the Fiat to the bank account or card you nominated.

An Order is complete when:
- for a Buy Order: the Crypto-Asset transaction has reached, on the destination blockchain, the number of network confirmations stated in the Order flow; or
- for a Sell Order: the Fiat has been sent to the account or card you specified and our payment partner has confirmed the remittance to us.

Supplying correct destination details is your responsibility. If you enter a wallet address or bank account that is incorrect, belongs to someone else, uses the wrong network, or is not compatible with the asset, we are unable to recover the funds or assets that were sent. We are not responsible for losses arising from incorrect destination details. You acknowledge that crypto-asset transactions recorded on a public blockchain are, as a technical matter, irreversible.

7.2 Fees
Two kinds of cost apply to each Order:
- a service fee owed to Flash Solutions, worked out as displayed on the Order screen; and
- a network fee owed to the validators or miners of the relevant blockchain, which we pass on to you.
Both are shown before you confirm the Order. The method used to set rates is explained in the Cryptocurrency Price Terms.

7.3 Price changes between submission and settlement
Crypto-asset prices move all the time. The rate quoted when you submit an Order is held for a limited window under the price-lock rules in the Cryptocurrency Price Terms. If the market price shifts materially between the moment of submission and the moment we receive your payment, we may either complete the Order at the recalculated rate after letting you know, or decline the Order and return your Fiat (after deducting network and processing costs). The precise thresholds are set out in the Cryptocurrency Price Terms.

7.4 When we may refuse, hold or unwind an Order
We may, at our discretion, decline, delay, hold or reverse an Order where:
- the Order does not meet these Terms, our AML and KYC Policy or the Cryptocurrency Price Terms;
- we have grounds to suspect the Order is linked to money laundering, terrorist financing, sanctions evasion, fraud, tax evasion or any other illegal activity;
- the source or destination of the funds or Crypto-Assets is subject to sanctions or appears on a watchlist;
- the destination address is connected, according to the screening data we rely on, with darknet markets, mixers, ransomware, sanctioned parties or similar high-risk activity;
- a court order, or a direction from a regulator or law-enforcement body, requires us to; or
- we suffer a system failure, cyber incident or other event that stops the Order from being completed safely.

Where we delay or hold an Order, we will, where it is lawful and reasonable to do so, get in touch to ask for more information. Where we reverse an Order, we return the Fiat to the original source of payment (after deducting network and processing costs).

7.5 Refunds and chargebacks
What you may be entitled to by way of refund, and how to request one, is set out in our Refunds Policy. Raising a chargeback through your card issuer or bank without first contacting our support team may lead to the immediate suspension of your Account and an investigation into the transaction concerned.

8. Acceptable use

While using the Platform, you agree that you will not:
- use the Platform for any unlawful purpose, or in a manner that helps another person achieve an unlawful purpose;
- disguise your location or identity by means of a VPN, proxy, forged documents or impersonation;
- open more than one Account, or use someone else's Account or payment instruments;
- try to reach parts of the Platform you are not permitted to access, or interfere with its security, integrity or availability (for example through reverse-engineering, large-scale scraping, or the introduction of malicious code);
- run automated trading bots or scripts against the Platform without our prior written permission;
- provide information you know to be false, misleading, defamatory, threatening or harassing;
- infringe anyone's intellectual-property or other rights; or
- use the Platform in any way that breaches an applicable law, regulation or sanctions regime.

A breach of this section amounts to a material breach of these Terms.

9. Intellectual property

Everything on the Platform — including the design, code, graphics, text and trademarks of the Website — belongs to Flash Solutions or to its licensors. You may use the Platform only to access the Exchange Services under these Terms. You gain no ownership or licence rights beyond what that purpose requires.

10. Disclaimers and limitations of liability

10.1 Nothing limits your rights as a consumer
Nothing in this section restricts or excludes any rights you hold as a consumer under applicable law that cannot be restricted or excluded. In particular, if you are a Customer resident in Ontario and the Ontario Consumer Protection Act, 2002 applies to your Order, that Act prevails to the extent it is inconsistent with these Terms.

10.2 No advice and no guarantees about Crypto-Assets
We supply an exchange service. We do not endorse, recommend, vouch for or guarantee any Crypto-Asset listed on the Platform. The range of supported Crypto-Assets may change at any time without notice. The Risk Disclosure explains, in plain language, what you should understand before you buy or sell Crypto-Assets.

10.3 Provided "as is"
Subject to section 10.1, and to the fullest extent the law allows, the Platform and the Exchange Services are supplied on an "as is" and "as available" basis. We give no warranty that the Platform will be uninterrupted, free of errors or secure, or that any defect will be put right.

10.4 Cap on our liability
Subject to sections 10.1 and 10.6, and to the fullest extent the law allows, our total liability to you arising from or connected with your use of the Platform — whether in contract, in tort (including negligence), under statute or otherwise — will not exceed the greater of:
- the total fees you paid us in respect of the Orders to which the claim relates during the six (6) months immediately before the event that gave rise to the claim; and
- CAD 1,000.

10.5 Excluded losses
Subject to sections 10.1 and 10.6, and to the fullest extent the law allows, we will not be liable for any indirect, special, incidental, consequential, exemplary or punitive damages, including lost profit, lost revenue, lost business opportunity, lost data, lost goodwill or lost anticipated savings, arising from or connected with the Platform, even if we were told such damages were possible.

10.6 What is not limited
Nothing in these Terms restricts or excludes our liability for:
- fraud or fraudulent misrepresentation on our part;
- death or personal injury caused by our negligence;
- our gross negligence or wilful misconduct;
- any other liability that cannot lawfully be restricted or excluded where you live; or
- our duty to comply with sanctions, AML and tax laws.

10.7 Your indemnity to us
You agree to indemnify Flash Solutions and its directors, officers, employees, agents and service providers against any loss, damage, fine, penalty or expense (including reasonable legal fees) that we incur as a result of (a) your breach of these Terms or of any other policy that applies to your use of the Platform, (b) your infringement of any third-party right, (c) your breach of any applicable law (including sanctions, AML and tax laws), or (d) any inaccurate information you have given us. This indemnity does not apply to the extent the loss is caused by our gross negligence, wilful misconduct or fraud.

11. Suspension and termination

We may suspend your Account, withhold the processing of an Order, or end your access to the Platform without prior notice where:
- we reasonably believe you are in breach of these Terms;
- applicable law, a regulator or a court requires us to;
- continuing to provide the Exchange Services to you would expose us to legal, regulatory or reputational risk; or
- we stop offering the Exchange Services (either entirely or as they apply to your jurisdiction).

You may close your Account at any time by writing to support@flashsolutions.io. Closing your Account does not release you from obligations that arose before closure (including those under section 10.7) and does not end our duty to keep records under the PCMLTFA and other applicable laws.

If your Account is closed while an Order is still pending, we will make reasonable efforts to complete or refund that Order in line with these Terms and the Refunds Policy. Subject to section 10.6, we are not liable for losses that result from closing your Account in accordance with this section.

12. Communications and notices

We will mainly communicate with you by email, using the address linked to your Account, and through notifications within the Platform. You must keep your contact details current. Notices to us are to be sent to support@flashsolutions.io or, for complaints, to complaints@flashsolutions.io (see the Complaints Policy).

A notice given under this section is treated as effective on actual receipt, or 24 hours after it is sent by email, whichever happens first.

13. Other documents that form part of these Terms

Your use of the Platform is additionally governed by the documents below, each of which is incorporated into these Terms by reference:
- Privacy Policy
- AML and KYC Policy
- Refunds Policy
- Cryptocurrency Price Terms
- Risk Disclosure
- Cookie Policy
- Complaints Policy
- Reverse Solicitation Notice
- Restricted Jurisdictions list

If these Terms and any of those documents conflict, these Terms prevail unless the other document states otherwise in express terms.

14. Miscellaneous

Entire agreement. These Terms, taken together with the documents listed in section 13, form the whole of the agreement between you and us regarding the Platform and replace any earlier agreement, understanding or representation.

Severability. If any provision of these Terms is found to be unenforceable, the rest stays in full force and effect, and the unenforceable provision is to be read down only so far as is needed.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it on a later occasion. Any waiver must be made in writing.

Assignment. You may not transfer your rights or obligations under these Terms. We may transfer these Terms to an affiliate or a successor as part of a corporate reorganisation or a sale of the business, on notice to you, provided the transfer does not materially diminish the rights you have under these Terms.

Force majeure. Neither party is liable for any delay or failure in performance (other than your obligation to pay) brought about by events outside its reasonable control, including acts of God, war, civil unrest, government action, changes to sanctions, internet or power failures affecting third parties, cyber-attacks, and outages of the underlying blockchain networks.

Language. These Terms are written in English. We may provide translations for convenience. If there is any inconsistency, the English version prevails, except that customers in Quebec may rely on the French version where applicable law so requires.

Electronic form. You and we agree that these Terms in electronic form carry the same legal effect as if they had been signed on paper.

15. Governing law and forum

These Terms, and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with them, are governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada that apply there. You and we submit to the exclusive jurisdiction of the courts of the Province of Ontario sitting in Toronto, except that we may bring proceedings in any other jurisdiction where you are located in order to enforce these Terms.

Before starting court proceedings, both parties will try in good faith to settle the dispute through the complaints process described in the Complaints Policy. Nothing in this section limits your right to complain to FINTRAC, to a competent regulator or, where applicable, to an ombudsman service.

Questions about these Terms? Email support@flashsolutions.io.