Help & FAQ

1. Create your account and complete verification.
2. Open the exchange page and pick the currency you want to spend.
3. Choose the currency you want to receive.
4. Enter the amount you'd like to spend.
5. Press Continue.
6. Fill in the required fields (marked with *).
7. Review and accept the Terms & Conditions, then continue.
8. Pay using the details shown in your order description — you'll find them in your Dashboard.
9. Give our operator a moment to confirm your payment.
10. Track your order status in real time from the Dashboard.

We’re here to help. Email our support team at support@flashsolutions.io — we aim to acknowledge every message within two business days and give a full answer within fifteen. Our Complaints Policy has the details.

Keep an eye on your inbox too: we may reach out if we need anything further from you.

Card payments clear in under a minute, and bank transfers take a few business hours once the funds arrive. Crypto withdrawals then depend on network confirmations and how busy the chain is.

No. Once you've paid using the details in the order description, the order counts as completed and can't be cancelled.

No — a cancelled order can't be reopened.

Use a long, unique password — a passphrase of four or more random words, or a password manager, works well. Then turn on two-factor authentication from your account settings for an extra layer of protection.